Aug 052017

Knowledge Management has mainly been about people – facilitating people’s ability to improve their organisations effectiveness and ability to innovate by creating and sharing knowledge. Technology has supported KM in being able to capture and store large amounts of information, good for know-what but less so for know-how, where tacit knowledge is important and context is often lost.

AI could change the game.

This conference will look how the emerging confluence of AI, big data, machine learning and cloud computing is starting to support and enrich our own cognitive abilities. But we’ll also be reminded how people still possess knowledge that enables cognitive models of the world and how it works,  and that knowledge is often transmitted by storytelling – which is one of mankind’s oldest art forms and cultural assets.




When:  31st August 2017. Registration: 08.45 am, Conference ends 1:00 pm

Where : Theatre A, 22nd Floor United Centre , Admiralty Hong Kong

Fee:  Conference Pricing : Members of HKKMS/KMIRC HK$ 800 Non-Members HK$1,200

Please register via the form at the bottom of this page.

Conference Leaflet

(please click on the image to download the full conference leaflet)







Speaker line-up

Keynote I:

AI: a critical assessment of its
resurgence in the 21st century

After more than thirty years in the wilderness, Artificial Intelligence is making a comeback and this time it looks as if robotic and process automations are sweeping the business and the manufacturing world by storm, replacing humans in many of the job tasks by constantly re-dividing the human-machine/ job boundary. What are the driving forces behind this come back and will it show any sign of abating in the near future? What are the opportunities brought by this new wave of AI? Just how smart will machines become and will our jobs be eliminated. How can we shield ourselves from job displacement by AI and robots. These issues and more will be discussed in the talk.

Prof. Eric TsuiProf Eric Tsui,
Hong Kong Polytechnic University 

Eric’s slides from his presentation can be downloaded here

Keynote II:

Applying AI to Language –
5 Very different AI case studies

Most applications of AI are focused around numeric challenges. However, recent applications of AI in the processing of text across languages is quickly changing the perspective of where machine learning and AI techniques can be applied to solve complex problems. Research and commercial development has now begun to focus on comprehensive workflows the leverage ensemble data from many sources into a more accurate and reliable outcomes that often far exceed human capabilities.


Dion Wiggins
Omniscien Technologies

Dion’s slides from his presentation can be download here

Keynote III

Getting the BE/ST from AI:why Information and Knowledge
need Behavioural Economics and Storytelling

Tas will scrutinise the current orthodoxy regarding Big Data, AI and algorithms and heretically suggest that to fully transform our businesses, add value and generate transformative insights from our knowledge, we need to avoid becoming “slaves to the algorithm”.

Instead, the real fusion we need to create and design into our companies and cultures is that between AI (and Big Data) and two carbon-based disciplines – Behavioural Economics and Storytelling.

So BE and Storytelling when fused with AI should help ensure that as The Singularity approaches humans will still have a role as generators of creativity, innovation and insightment.

Anthony ‘Tas’ Tasgal

Tas’ slides from his presentation can be downloaded here

Keynote IV:

Managing customer experience
in an AI-filled future

As the rush towards the use of artificial intelligence increases, companies across the financial services sector are exploring how to complement their customer support functions with AI. But how are customers reacting to the new experience? Is this an area of concern to them, or are they likely to welcome the evolution? KPMG China’s Larry Campbell explores the psychology of the customer amidst these changes and what it might mean to companies



Larry Campbell


Larry’s slides from his presentation can be downloaded here


May 042015

Our speakers

Paul Corney

Paul Corney

David Williams

David Williams

Karuna Ramanathan

Karuna Ramanathan







The next meeting of the Society, held in partnership with the KMIRC of The Hong Kong Polytechnic University, will be a half day KM Conference held at the Theatre , 22/F United Centre, Admiralty. We are delighted to welcome Paul Corney to visit us from the UK. Paul has contributed to KM thought leadership for many years at speaking engagements around the world.

Also joining us are Karuna Ramanathan from Singapore and David Williams from Australia, two leaders from the KM Global Network (KMGN) , a network of KM Societies formed last year in Asia Pacific and expanding to cover Europe and the Americas.

More information on the speakers and their topics can be found below.

All of those with an interest in KM should attend and help spread the word. Group discounts are available. There is limited seating, so please book early to avoid disappointment.

Early bird pricing of HK$1500 is available for all registrations received before cob on Monday 11th May.

Confirmed speakers : Paul Corney, David Williams, Karuna Ramanathan,

Date : Thursday ,28th May, 2015,
Time: From 9:00am – 1:00pm
Location: Theatre, 22nd Floor, United Centre, Admiralty (Admiralty MTR Station)

The charge for event is HK$1800 for members and HK$$2100 for non-members.

Registration has finished for this event.


Details of the talks and speakers

Topic : Why effective Knowledge Capture & Retention matters
Paul Corney

Speaker – Paul J Corney, Managing Partner , Knowledge et Al

Increased focus on cost containment and a drive for greater flexibility has resulted in many people relocating or retiring. There is a growing awareness that outgoing officials take more than just their presence; they take years of experience and the stories that have helped shape the organisation’s DNA; and they take their networks often the most valuable resource.

This presentation will demonstrate how a major UK Government organisation set about:

  • Ensuring new joiners hit the ground running in the shortest time possible by equipping them with the right knowledge and information .
  • Transitioning staff into new roles so that when they are reassigned they have sufficient time and access to the right knowledge and information
  • Capturing experience and knowledge from staff coming up for retirement, whose job might be disappearing or who are leaving so that their knowledge (and networks) are not lost.

Download Paul’s presentation “Why Effective knowledge capture & retention matters”

Brief bio :

An early pioneer of intranets in the mid 90′s and one of the first ‘knowledge managers’ in the City of London Paul has led many challenging cross culture and cross continent assignments. He speaks regularly at and chair international events and runs masterclasses.  Paul has published numerous works on Knowledge Management and is currently co-authoring a book on proven knowledge capture and retention with the former KM Head of the US Nuclear Regulatory Authority.


Topic : The future of work

David WilliamsSpeaker – David Williams , Convenor actKM

The concept of work as we have understand it is continues to change. The boundaries, structures and functions of organisations are becoming blurred as the interaction with customers, suppliers and peer networks permeate traditional structures.  This presentation will look at how the workplace demographic, globalisation, environmental change, social networking and the explosion of middle class in developing countries will impact on the way that organisation’s will need to evolve.  The rate at which organisations learn is the only sustainable competitive advantage.

Brief Bio :

David has a Diploma in engineering, a Grad Dip in Public Sector Management and a Master’s degree in Project Management. He is a Certified Practicing Project Director and is an accredited workplace trainer and Assessor. He is the President of the ACT KM forum, chair of the Information Awareness Committee and is on the Board of the Institute for Information Management. He chairs the AIIM International KM Standard working group and is a founding member of the Knowledge Management Global Network. David lectures at the University of Canberra on Knowledge Management Systems and Information Systems in Organisations at the post graduate level.

Download David’s Presentation at the conference via the following links

  1. David’s William’s presentation at the HKKMS conference march 2015
  2. David’s William’s paper on “The Future of work” at the HKKMS conference March 2015

Topic : KM Change Leadership: Strengthening Knowledge Ready Organisations
Karuna Ramanathan

Speaker : Karuna Ramanathan , President iKMS, Singapore

As knowledge practitioners, we realise that harnessing knowledge remains critical for workforce competitiveness and organisational success, as complexity and unpredictability engulf organisations. In Singapore, at the national level, government has initiated the SMART NATION programme, to leverage on technology to improve the lives of citizens. At a personal level, we
know that if as leaders, manager and workers, we do not know what we know, if we do not know what we do not know and/or if we think we know all there is to know, we might not be able to contribute to organizational effectiveness.

Brief bio

Karuna is currently the Senior Organisational Development Consultant in the Public Service Division (PSD), Prime Minister’s Office (PMO), Singapore. In this role, he supports large system change in and between public service organisations to realize organizational effectiveness and employee engagement.  Karuna is the  current President of iKMS, the Singapore KM Society since 2013.

Download Karuna’s presentation to the society

  1. Karuna Ramanathan ‘s talk at the HKKMS conference


Nov 012014

Organised by


The next meeting of the Society, held in partnership with the KMIRC of The Hong Kong Polytechnic University, will be a half day KM Conference held at the Theatre , 22/F United Centre, Admiralty.  We’re delighted to welcome KM thought leaders , Dr. Nancy Dixon, Ron Young, David Gurteen and Professor Peter Woods from the USA, UK and Malaysia.

All of those with an interest in KM, organisational learning, leadership should take the opportunity to listen to international thought leaders.

Speakers :  Dr.Nancy Dixon, Ron Young, David Gurteen and Professor Peter Woods.
Date : Friday ,14th November,  2014,
Time: From 9:00am – 1:00pm
Location:  Theatre, 22nd Floor, United Centre, Admiralty (Admiralty MTR Station)

The charge for event is HK$1500 for members and HK$$1900 for non-members.    Please complete the registration form to reserve your seat, spaces are limited.  Further details and full agenda can be found below.


Detailed agenda, bios and talk details can be found below.

08.30 am    Registration begins

09.00 am    Welcome from the Organisers

Les Hales – President of HKKMS & Prof. W B Lee – Director of KMIRC of The Hong Kong Polytechnic University


9.15 am -10.45 am            KEYNOTE PRESENTATIONS I & II

I.  The Future of KM





Speaker : Ron Young , Knowledge Associates International

Ron will reflect on the KN journey so far and then go on to predict the next ten years of knowledge management.

In his keynote he will

  • summarise and briefly share an earlier prediction and examine what actually happened
  • discuss what we may learn from this
  • present his predictions and trends for KM
  • lead a discussion with the participants

Ron Young’s presentation on “The Future of KM (900kb) can be downloaded here

 II. Conversational Leadership




Speaker : David Gurteen, Gurteen Knowledge Community

Conversational Leadership is a style of working where everyone in an organization understands the transformative power of conversation and takes a conversational approach to the way that they connect, relate and work with each other.

  • They modify their behaviours to take a conversational approach to the way that they work.
  • They are conversational catalysts and purposefully nurture and stimulate the natural conversations that take place in the organization.
  • They help build a strong social fabric and sense of community by connecting people and helping them build relationships with each other.
  • They practice daily conversational methods such as peer assists, after action reviews and knowledge cafés.
  • They are “conversational architects” – they identify the strategic conversations that need to take place in the organization; the questions to trigger them and design the processes to convene and host them.

David Gurteen’s presentation on “Conversational Leadership (5MB) can be downloaded here”

10.45am – 11.15 am                   **COFFEE AND NETWORKING BREAK**

11.15am – 12.45 am                   KEYNOTE PRESENTATIONS III & IV


III. Applying KM to protect cultural heritage

Peter Woods 

Speaker: Professor Peter Woods, Multimedia University, Malaysia

We are very careless with old things, such as old buildings and old people.

Some important post-independence architecture in Malaysia has disappeared. Historical buildings that could have been archived as national heritage have been demolished, or are tagged for demolition. Suleiman Courts, the first high-rise residential buildings in Kuala Lumpur were demolished in 1986. Even the first drive-in restaurant in Malaysia is tagged for demolition regardless of the memories of its loyal fans. Other historical buildings are deteriorating in use without considering the importance of preservation. One example is the oldest geology department in Malaysia located in University of Malaya, Kuala Lumpur, which had a unique method of construction at the time it was built. The building is still in use but has been insensitively modified from its original state. In this situation digital archiving seems to be an alternative that at least keeps the record of a historical building before it is too late.

A project ‘Malaysia Post-Independence Architecture Atlas’ is being carried out by Multimedia University, in collaboration with the University of Malaya. This project aims for available data to be digitally captured and archived for future purposes. In the first stage 30 target buildings (selected based on their cultural importance) were successfully archived. The main priority after digital capture was to categorize the collected data in a way that can be used by different audiences. This presentation will describe the capture and archiving process, the current concern for inclusion of the public in the process, and the need for a community of practice to energise the process.

Peter Wood’s Presentation on Heritage(2.8MB) can be downloaded here

IV. Collective Sensemaking: The heartbeat of the organization




Speaker : Dr. Nancy Dixon

Collective Sensemaking is a new way of thinking about addressing complex organizational issues, for example how to merge two cultures or how to refocus an organization from selling products to selling service.

It brings multiple perspectives to an issue, greatly increasing the possibility of developing innovative solutions. Like the heartbeat that circulates the blood in our bodies, collective sensemaking circulates and makes use of the knowledge of the organization. And just as a regular heartbeat is vital to our health, a regular coming together of a unit is necessary for coordinated action toward a joint goal. Drawing on the collective knowledge is not a one-time event, but a new way of working, that oscillates between action and collective sensemaking.

In this session, Dr. Dixon will provide brief case studies of several collective sensemaking organizations.

Nancy Dixon’s presentation on Collective Sensemaking can be downloaded here (1.2MB)

12.45pm – 1.00pm       CLOSING REMARKS


Speaker Bios

Nancy Dixon

Dr. Nancy Dixon is a researcher and consultant. She facilitates small and large scale learning events that involve cross-boundary stakeholders who are facing complex issues. She helps organisations move beyond a series of presentations to engage people in active learning processes. Her facilitation skills and processes are able to bring together disparate groups and individuals so that they can fi nd common ground and achieve breakthroughs in performance. She draws on techniques from large group processes including Appreciative Inquiry, Open Space Technology, Knowledge Café, and Future Search to tailor a design to purpose


Ron Young

Ron Young is the CKO of Knowledge Associates International Ltd, based in Cambridge U.K. He is acknowledged as a leading international expert and thought leader in collaboration, learning, knowledge management (KM), and innovation. He advised and assisted the UK DTI Innovation Unit in 1999 in the production of the UK Government White Paper ‘UK Competitiveness in the Knowledge Driven Economy’. He has extensive experience in working with European, Asian, and US organisations. He has chaired both the British Standards Institute (BSI) Knowledge Management Standards Committee for three years until 2003 and the European CEN Knowledge Management Standards Committee for two years until 2004


David Gurteen

David Gurteen is well known globally as an advocate for more conversation in our organisational lives and as the creator of the Gurteen Knowledge Café – a powerful conversational tool for bringing people together to have meaningful conversations. He is the founder of the Gurteen Knowledge Community, a global network of over 21,000 people in over 160 countries whose purpose is to connect its members with like-minded people, new ideas, and alternative ways of working. Members receive his free monthly Knowledge- Letter that is now in its 13th year. David curates the Gurteen Knowledge website – a resource site that contains book reviews, articles, people profi les, event calendars, inspirational quotations, an integral blog, and much more on subjects that include knowledge management, informal learning, creativity, and innovation.


Professor Dr. Peter Woods

Dr. Woods is the Professor of Knowledge Management in the Faculty of Creative Multimedia, Multimedia University, Cyberjaya. He is responsible for postgraduate research and taught courses in Knowledge Management and e-Learning applications and strategies. He is chairman of the University level Research Centre i-knowmedia. His initial education was in architecture and from 1995 until 2001 he was Professor of Architecture at Universiti Malaya. Previously he had taught in North London Polytechnic, Sheffield Hallam University, the National University of Singapore and Manchester University. His research and consultancy interests for the past thirty five years have been spread between low energy design, project, contract and knowledge management, and teaching and learning theory. He has been a contributor in 8 books, 4 Government Reports(UK), 30 refereed journal articles, 40 international conference papers, and innumerable local conferences and seminars. He was a member of Malaysia Low Energy Expert Panel, 1996-98, a member of the Low Energy Design Panel, International Energy Agency, 1998-2007, and a Malaysian Representative, Asia e-Learning Network (AEN), 2003-2004He is Hong Kong PolyU Knowledge Management Expert, and a Visiting Professor at Future University Khartoum, Sudan.

Apr 012014

Dave Snowden, Kim Sbarcea and Patrick Lambe provided a thought provoking morning’s sharing on KM, K Audits, driving benefits, horse characters, Trust, Sensemaking, Exaptation, Storytelling and sick stigma.  If nothing else it was certainly engaging.

The panel discussion, had some interesting thoughts and perspectives from attendees, here are a couple:

“Is using the term Knowledge Management  detrimental or helpful”
“Siloes, siloes…”
“Can you get a good result from using software tools in the KAudit process”

For signed up members and attendees at the conference, you can access the speaker’s presentations as follows:


Dave Snowden’s presentation

Patrick Lambe's presentation

Patrick Lambe’s presentation

Kim Sbarcea's presentation

Kim Sbarcea’s presentation







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Mar 042014

Organised by:

HK Polyu

KM to have value needs to be actionable, at this half day conference, we will hear from three of the leading lights of KM world on their current projects. The three keynote speakers listed below, are travelling to HK from Singapore, New Zealand, and the UK.   Please register below to reserve your place.

KM Conference details:


Patrick Lambe
Dave Snowden
Kim Sbarcea

Patrick Lambe’s bio  
Owner, Straits Knowledge
on “What you can achieve if you audit and manage your knowledge assets consistently”

Dave Snowden
Founder, Cognitive Edge
on “The state of the Internet – man verses machines?”

Kim Sbarcea’s bio
Co-Director at MindVision
on “Creating Trust and Uniting staff at a global and local level”









When & where
28th March, 2014
9:00am-12:30pm, registration @ 8:30am
22nd Floor, United Centre, Admiralty

Early bird pricing until 14 March HK$1,900
(HK$1,500 for HKKMS/KMIRC members)

Registrations have closed for the conference