Dec 082014
 
JingLi Cheng

JingLi Cheng

Motivation for knowledge sharing by expert participants in company hosted online user communities

Many organisations have implemented  online user communities in an effort to facilitate  knowledge sharing, but how to get these communities to be effective, more often than not, they fail to deliver on the potential. We are delighted to have JingLi Cheng coming to talk to the society around the subject of online communities and what motivates knowledge sharing.

Come prepared for an engaging evening and be prepared to share your experiences and questions on knowledge communities. 

Speaker :  Jingli Cheng
Date : 27th January 2014
Time:  6:30pm-8:00pm
Location:  HKGCC, 22nd Floor, United Centre, Admiralty (Admiralty MTR Station)

The event is $200 for non members and free for members.    Please complete the registration form to reserve your seat, spaces are limited.  Further details of the talk and JingLi’s bio can be found below.

Registration for the coming HK KMS event.

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Synopsis

Company-hosted online user communities are increasingly popular as firms continue to search for ways to provide their customers with high quality and reliable support in a low cost and scalable way. Yet, empirical understanding of motivations for knowledge sharing in this type of online communities is lacking, especially with regard to an important subset of participants in these communities, the expert users.

Through in-depth interviews with 32 expert users from 9 countries in online user communities by two well known technology companies, Google and Symantec, this study found that the four key factors that motivated knowledge sharing by these expert users were (1) enjoyment of helping others, (2) learning, (3) passion for the hosting company and its products, and (4) affiliation.

This presentation will discuss the underlying mechanisms through which these four variables functioned to drive expert-level users to share their knowledge. Recommendations will also be provided for firms considering implementing a strategy of utilizing online user communities to provide authoritative, ongoing, low cost and scalable support for their customers.

About the speaker

Dr. Jingli Cheng has extensive experience applying learning design theories and best practices in various organizational settings to help learners improve their knowledge and skills. Before recently joining the University of Hong Kong to help produce its first Massive Open Online Courses (MOOCs), he worked as Learning Program Manager at Stanford University, the Hewlett Packard company and several other organizations in the United States, designing and managing learning programs in areas such as leadership and management, and professional and technical skills. He earned his PhD in Instructional Systems Technology from Indiana University Bloomington, USA, and his research interests include motivation for knowledge sharing in online communities and community of practice as an approach to informal learning in organizational settings.

Nov 292014
 

The last meet of the 2014  will be a special event held in partnership with the KMIRC of The Hong Kong Polytechnic University with a talk from a Dr. Aino Kianto from Finland, a small country at the forefront of Knowledge Management.  Drinks and snacks will be served.

Dr. Aino Kianto will talk about  “Intellectual capital and knowledge management practices in Finnish and Chinese companies”. In this talk, she will present the results of a recent survey study identifying the key strengths and weaknesses in intellectual capital stocks and KM practices in firms in these two countries.

dr-kianto

Speaker : Dr. Aino Kianto
Date : Thursday 4th December,  2014,
Time: From 6:30pm – 8:00pm
Location:  La Lune Bar and Restaurant,
Shop 1, G/F, No 23-29 Wing Wo Street,  Sheung Wan.  

The charge for event is free for members of HKKMS and KMIRC and HK$300 for non-members.  Please complete the registration form below to reserve your place.

 

Short bio

Dr. Aino Kianto (née Pöyhönen), holds a full professorship in Knowledge Management in the School of Business, Lappeenranta University of Technology, Finland. She also is the academic director for the Master Programme in Knowledge Management and Leadership in the School of Business. Her teaching and research focus on knowledge management, intellectual capital, creativity, innovation and organizational renewal.

She has authored and co-authored more than 100 academic articles, papers, books and book chapters related with these topics. She has been called one of the most prominent academic figures in the field of intellectual capital and has received several awards for research excellence, e.g. three of her papers in Journal of Intellectual Capital have been recognized with Emerald’s Highly Commended Award. She has been involved in a responsible role in 9 different research projects dealing with knowledge management, intellectual capital and innovation, e.g. she is the leader of the project Intellectual Capital and Value Creation where knowledge-based value creation is examined in 8 countries.

Professor Kianto’s expertise spans outside the academia: e.g. she is the inventor of the ORCI-method, used for assessing and developing organizational renewal capability in more than 100 organizations across Europe, has worked with the Future committee of the Finnish parliament and regularly lectures for companies and practitioners.

 

Nov 012014
 

Organised by

hkkms_logo_white
kmirc

The next meeting of the Society, held in partnership with the KMIRC of The Hong Kong Polytechnic University, will be a half day KM Conference held at the Theatre , 22/F United Centre, Admiralty.  We’re delighted to welcome KM thought leaders , Dr. Nancy Dixon, Ron Young, David Gurteen and Professor Peter Woods from the USA, UK and Malaysia.

All of those with an interest in KM, organisational learning, leadership should take the opportunity to listen to international thought leaders.

Speakers :  Dr.Nancy Dixon, Ron Young, David Gurteen and Professor Peter Woods.
Date : Friday ,14th November,  2014,
Time: From 9:00am – 1:00pm
Location:  Theatre, 22nd Floor, United Centre, Admiralty (Admiralty MTR Station)

The charge for event is HK$1500 for members and HK$$1900 for non-members.    Please complete the registration form to reserve your seat, spaces are limited.  Further details and full agenda can be found below.

 

Detailed agenda, bios and talk details can be found below.


08.30 am    Registration begins

09.00 am    Welcome from the Organisers

Les Hales – President of HKKMS & Prof. W B Lee – Director of KMIRC of The Hong Kong Polytechnic University

 

9.15 am -10.45 am            KEYNOTE PRESENTATIONS I & II

I.  The Future of KM

 

ron-young

 

 

Speaker : Ron Young , Knowledge Associates International

Ron will reflect on the KN journey so far and then go on to predict the next ten years of knowledge management.

In his keynote he will

  • summarise and briefly share an earlier prediction and examine what actually happened
  • discuss what we may learn from this
  • present his predictions and trends for KM
  • lead a discussion with the participants

Ron Young’s presentation on “The Future of KM (900kb) can be downloaded here

 II. Conversational Leadership

 

david-gurteen

 

Speaker : David Gurteen, Gurteen Knowledge Community

Conversational Leadership is a style of working where everyone in an organization understands the transformative power of conversation and takes a conversational approach to the way that they connect, relate and work with each other.

  • They modify their behaviours to take a conversational approach to the way that they work.
  • They are conversational catalysts and purposefully nurture and stimulate the natural conversations that take place in the organization.
  • They help build a strong social fabric and sense of community by connecting people and helping them build relationships with each other.
  • They practice daily conversational methods such as peer assists, after action reviews and knowledge cafés.
  • They are “conversational architects” – they identify the strategic conversations that need to take place in the organization; the questions to trigger them and design the processes to convene and host them.

David Gurteen’s presentation on “Conversational Leadership (5MB) can be downloaded here”

10.45am – 11.15 am                   **COFFEE AND NETWORKING BREAK**


11.15am – 12.45 am                   KEYNOTE PRESENTATIONS III & IV

 

III. Applying KM to protect cultural heritage

Peter Woods 

Speaker: Professor Peter Woods, Multimedia University, Malaysia

We are very careless with old things, such as old buildings and old people.

Some important post-independence architecture in Malaysia has disappeared. Historical buildings that could have been archived as national heritage have been demolished, or are tagged for demolition. Suleiman Courts, the first high-rise residential buildings in Kuala Lumpur were demolished in 1986. Even the first drive-in restaurant in Malaysia is tagged for demolition regardless of the memories of its loyal fans. Other historical buildings are deteriorating in use without considering the importance of preservation. One example is the oldest geology department in Malaysia located in University of Malaya, Kuala Lumpur, which had a unique method of construction at the time it was built. The building is still in use but has been insensitively modified from its original state. In this situation digital archiving seems to be an alternative that at least keeps the record of a historical building before it is too late.

A project ‘Malaysia Post-Independence Architecture Atlas’ is being carried out by Multimedia University, in collaboration with the University of Malaya. This project aims for available data to be digitally captured and archived for future purposes. In the first stage 30 target buildings (selected based on their cultural importance) were successfully archived. The main priority after digital capture was to categorize the collected data in a way that can be used by different audiences. This presentation will describe the capture and archiving process, the current concern for inclusion of the public in the process, and the need for a community of practice to energise the process.

Peter Wood’s Presentation on Heritage(2.8MB) can be downloaded here

IV. Collective Sensemaking: The heartbeat of the organization

 

nancy-dixon

 

Speaker : Dr. Nancy Dixon

Collective Sensemaking is a new way of thinking about addressing complex organizational issues, for example how to merge two cultures or how to refocus an organization from selling products to selling service.

It brings multiple perspectives to an issue, greatly increasing the possibility of developing innovative solutions. Like the heartbeat that circulates the blood in our bodies, collective sensemaking circulates and makes use of the knowledge of the organization. And just as a regular heartbeat is vital to our health, a regular coming together of a unit is necessary for coordinated action toward a joint goal. Drawing on the collective knowledge is not a one-time event, but a new way of working, that oscillates between action and collective sensemaking.

In this session, Dr. Dixon will provide brief case studies of several collective sensemaking organizations.

Nancy Dixon’s presentation on Collective Sensemaking can be downloaded here (1.2MB)

12.45pm – 1.00pm       CLOSING REMARKS

 


Speaker Bios

Nancy Dixon

Dr. Nancy Dixon is a researcher and consultant. She facilitates small and large scale learning events that involve cross-boundary stakeholders who are facing complex issues. She helps organisations move beyond a series of presentations to engage people in active learning processes. Her facilitation skills and processes are able to bring together disparate groups and individuals so that they can fi nd common ground and achieve breakthroughs in performance. She draws on techniques from large group processes including Appreciative Inquiry, Open Space Technology, Knowledge Café, and Future Search to tailor a design to purpose

 

Ron Young

Ron Young is the CKO of Knowledge Associates International Ltd, based in Cambridge U.K. He is acknowledged as a leading international expert and thought leader in collaboration, learning, knowledge management (KM), and innovation. He advised and assisted the UK DTI Innovation Unit in 1999 in the production of the UK Government White Paper ‘UK Competitiveness in the Knowledge Driven Economy’. He has extensive experience in working with European, Asian, and US organisations. He has chaired both the British Standards Institute (BSI) Knowledge Management Standards Committee for three years until 2003 and the European CEN Knowledge Management Standards Committee for two years until 2004

 

David Gurteen

David Gurteen is well known globally as an advocate for more conversation in our organisational lives and as the creator of the Gurteen Knowledge Café – a powerful conversational tool for bringing people together to have meaningful conversations. He is the founder of the Gurteen Knowledge Community, a global network of over 21,000 people in over 160 countries whose purpose is to connect its members with like-minded people, new ideas, and alternative ways of working. Members receive his free monthly Knowledge- Letter that is now in its 13th year. David curates the Gurteen Knowledge website gurteen.com – a resource site that contains book reviews, articles, people profi les, event calendars, inspirational quotations, an integral blog, and much more on subjects that include knowledge management, informal learning, creativity, and innovation.

 

Professor Dr. Peter Woods

Dr. Woods is the Professor of Knowledge Management in the Faculty of Creative Multimedia, Multimedia University, Cyberjaya. He is responsible for postgraduate research and taught courses in Knowledge Management and e-Learning applications and strategies. He is chairman of the University level Research Centre i-knowmedia. His initial education was in architecture and from 1995 until 2001 he was Professor of Architecture at Universiti Malaya. Previously he had taught in North London Polytechnic, Sheffield Hallam University, the National University of Singapore and Manchester University. His research and consultancy interests for the past thirty five years have been spread between low energy design, project, contract and knowledge management, and teaching and learning theory. He has been a contributor in 8 books, 4 Government Reports(UK), 30 refereed journal articles, 40 international conference papers, and innumerable local conferences and seminars. He was a member of Malaysia Low Energy Expert Panel, 1996-98, a member of the Low Energy Design Panel, International Energy Agency, 1998-2007, and a Malaysian Representative, Asia e-Learning Network (AEN), 2003-2004He is Hong Kong PolyU Knowledge Management Expert, and a Visiting Professor at Future University Khartoum, Sudan.

Sep 302014
 

Daniel Ng

Big Data continues to be a the hot topic.  However Knowledge Management(KM) professionals remain wary of what it means to them and how to make big data meaningful from the perspective of knowledge creation and discovery.  Our next meeting on 16th October is on the subject of social big data,  a continuation of this important discussion and exploration.

 

Speaker:  Daniel Ng
Date:  16th October 2014
Time: From 6:30pm – 8:00pm
Location:  HKGCC, 22nd Floor, United Centre, Admiralty (Admiralty MTR Station)

The event is $200 for non members and free for members.  Please complete the registration form below to reserve your seat.  Please come prepared for an active discussion and engaging evening.   The disccussion abstract and Daniel’s bio can be found below.

 

Abstract

Data sets concerning social phenomena are huge. It could be hospital medical records, consumer financial records, city transportation information and etc. One perspective is to optimize the views on collected data sets, in other words, the number of measurement or dimensions. This presentation illustrates some cases in social big data dimension issues, the relationship of operation knowledge discovery, recommendation system, big graph and the handling of billion data records through Random Matrix Theory (RMT).

Bio:

Ir Daniel Ng CPA FBCS is a professional manufacturing and logistics engineer (HKIE), CPA and Fellows of British Computer Society. He successfully employed his professional knowledge to boost a listed company’s share price in 11 times during his directorship 2009-2010. Currently, he runs five business units from digital textile printing, party sales, internet scanning, business intelligence and Russian oil import.

Aug 232014
 
Susanne Durst, Senior Lecturer @ School of Business at University of Skövde

Susanne Durst, Senior Lecturer @ School of Business at University of Skövde

Knowledge is viewed as the key resource needed to stay competitive and develop, consequently, firms, regardless of size, need to find ways to properly manage their knowledge in order to address this challenge. Thereby the firms´ knowledge management (KM) needs to take a holistic approach meaning that their KM activities should not be limited to knowledge creation and knowledge dissemination but should involve activities related to knowledge retention as well.

In fact, knowledge retention combined with knowledge transfer can help organizations to reduce the danger of knowledge leakage. If organizations fail to address this challenge, their organizational productivity is particularly at risk in situations when critical staff is leaving which typically does not allow for an immediate replacement, to name just one example. Or even worse the organizations lose their capacity to act.

The talk by Susanne Durst will address this challenge in more depth. The discussion will be conducted from the viewpoint of small and medium-sized enterprises (SMEs).

Speaker :  Susanne Durst
Date : Monday 1st Sept 2014,
Time: From 6:30pm – 8:00pm
Location:  HKGCC, 22nd Floor, United Centre, Admiralty (Admiralty MTR Station)

Susanne Durst’s presentation can be downloaded from the following link
Link to Susanne Durst’s presentation

Come prepared for an engaging evening.  More information about Susanne can be found below.

About Susanne

Susanne Durst is Senior Lecturer at the School of Business at University of Skövde (Sweden). Before joining academia, she worked in different positions with private enterprises of different industries. Her research interests include small business management, SME succession/business transfers, knowledge management, intellectual capital (risk) management and corporate governance. Her work has been awarded with different awards, including the Transeo Academic Award in 2012. She received a PhD from University of Paris XI (France) and holds a Master in Finance from University of Skövde.