Since 1990s, there is an obvious shift from an information-based economy to a knowledge-based economy (KBE), which emphasizes on the production, distribution and application of knowledge and information. The tourism and hospitality industry is one of the first KBE sectors to apply large-scale utilization of ICT for the improvement of its service products. However, the nature of tourism and hospitality industry is heavily labor-dependant and span-organizational, which requires continuous knowledge management efforts within and outside of the organization.
This talk will address three issues, which are:
- KM and KM applications in tourism and hospitality industry;
- Knowledge demand and supply in tourism and hospitality industry;
- Challenges and opportunities.
Hopefully the talk will contribute to a better understanding of what knowledge is in need, who can supply the required knowledge and how that knowledge can be managed for the tourism and hospitality industry.
Facilitator: Dr. Fu Jing
Date : Tuesday 21st August 2018
Time: 6:30pm until 8.00pm
Location: 22nd Floor, United Centre, Admiralty, Central
The meeting is $200 for non-members and free for HKKMS members. Please reserve your place by registering below. Further details of the speaker can be found below.
Dr Fu Jing’s Bio
Dr. Fu Jing currently works as a program manager of the MicroMasters Program of International Hospitality Management in School of Hotel and Tourism Management, The Hong Kong Polytechnic University. She received her PhD in Knowledge Management from Chiang Mai University, Thailand in 2012 and is an Associate Professor of Knowledge Management in Mainland China.
During 2012-2014, Dr. Fu was invited to the University of Lyon 2, France for a Sustainable e-Tourism Project and conducted her post-doc research in International Tourism in Greece under two EU-funded Erasmus Mundus Frameworks.
Dr. Fu has been appointed as a lecturer and co-supervisor to the MSc program in Knowledge Management by the Graduate School of Chiang Mai University, Thailand since 2013 and her research interests are knowledge management in tourism and hospitality