Dec 182016



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HKKMS is delighted to be one of the organizers of the Asian Knowledge Forum (亞洲知識論壇) which will be held on 12 January 2017 in Hotel Icon with the theme of “Enhancing Service Innovation in the Age of Digitalization” (數碼化時代的服務創新). Renowned experts on various aspects of service innovation will be invited to deliver keynote speeches at the Forum. In addition, representatives from successful corporates in Asia, Hong Kong and Mainland China will share their cases and experiences on innovating their services.

About the Forum

From Design Thinking to Service Innovation

The success of a knowledge business vests on the design and delivery of its services that meet or exceed the expectations of its users and clients. The intangible part of the service cycle increasingly presides over the tangible part. Traditional process thinking based on Taylorism no longer applies in this new paradigm; instead those who can gravitate the importance of this change will succeed. What are these intangibles and, unlike a physical product, how can they be prototyped and experienced? What new knowledge is needed to produce them?

Highlights of the event:

  • In this year’s Forum, we are able to gather for the first time a pool of global successful pioneers and practitioners from Asia Miles, IDEO, Li & Fung, Fuji Xerox and Silicon Valley to share with us their learning journey in service design and thinking
  • Round table discussions of CLP Power Limited, MTR, New World Development Company Limited and Towngas, on their service improvement programmes
  • Stories from MAKE winners on their KM implementation
  • Visits to Hong Kong Science and Technology Parks, Marvel Digital (Hong Kong MAKE Award Merit Winner) on their technology transfer programme and Woods Bagot (Asian MAKE winner) on 13 Jan 2017


Please find the following details of the Forum.

Date: 12 January 2017
Time: 9:00am – 6:00pm (tentative)
Venue:  Hotel Icon, 17 Science Museum Road, Tsim Sha Tsui East, Kowloon, Hong Kong
Language: English

Registration Fee:

Forum on 12 Jan 2017
HK$1,330@ (discount for group registration of 10 or more)
HK$1,520@ (discount for HKKMS/KMIRC member/business partner)
HK$1,900@ (original)

Forum and Company Visits on 12-13 Jan 2017
HK$1,930@ (discount for group registration of 10 or more)
HK$2,120@ (discount for HKKMS/KMIRC member/business partner)


Please download the event leaflet, by clicking on the following link.
Leaflet for Asian Knowledge Forum

For more details and registration, please visit the official website at:

Please feel free to contact Miss Autumn Lin at 3400 3158 ( or Miss Trista Lai at 2766 6588 ( if you have any questions.

Jul 312016

Our speaker and discussion leader, John Hovell from the UK will offer an intriguing perspective as to what the future of organisations could be. “Putting the human back into business”, shifting from hierarchical human DOings to collectively engaged, productive human BEings. Specifically, Mr. Hovell will briefly describe the specific 5 knowledge management and organisation development trends to consider. If your organisation is facing retirements or disruption caused by the impact of new technologies on enterprises, this is an opportunity to hear a global perspective and contribute to the conversation.



Speaker : John Hovell, Head of Organisational Development  and KM for BAE Systems.
Date : Tuesday, 16th August, 2016
Time: From 6:30pm – 8:00pm
Location: KPMG Insights Centre Collaboration Zone on 8th Floor, Princes Building, Central


The event is $200 for non-members and free for members of HKKMS, KMIRC and KMP.  Please complete the registration form below to reserve your place.    Further details can be found below.

John’s current areas of interest include;

Knowledge Transfer – a four step process for ensuring that unique and critical knowledge is not lost during job movements (e.g. retirements, divestitures, promotions, secondments, layoffs, etc.)

Org Network Analysis – a mathematical approach for visually depicting ‘how work gets done’ and/or ‘how trust and knowledge flows’ in an organisation. As an augment to an org chart or an enterprise architecture, this ‘spider web’ diagram depicts who knows who, and how closely connected they are. This map is then used for many business purposes (e.g.. find change agents to embed change, find experts on a certain customer/bid/proposal, prepare a new office move, optimise connections for increased engagement and decreased attrition, etc.)

Work out loud – this is one key cultural element (as opposed to the technology and process elements). John stepper published a book on work out loud, which has a website and a 12 step process to learn to work out loud. But, more generically than his great book, work out loud basically means to ‘narrate your work in real time’. As you know, typically in organisations, there’s a standard way to get tasks from your supervisor or project/programme manager. Then we go off, try to accomplish those tasks, then come back and report progress – often to find something has changed, and rarely are the dots connected across projects/programmes (let along organisations). Work out loud is one way to begin to shift mindsets so that all employees are (automatically, supported by tech) sharing not only what they’re working on, but how they’re working on it, where they’re stuck, mistakes they’re making, decisions they’re making, etc. It offers a way to connect relationships, expertise and just plain task progress across an entire org (and beyond if done really well).

Talent markets – match the supply and demand of organisational talent and customer requirements. Similar to work out loud, this is another tactical (and bold/scary) approach to re-thinking how orgs get work done. Think of this one as an equation – on one side you have hundreds/thousands/tens-of-thousands of employees, on the other side you have thousands/tens-of-thousands/millions of customer requirements. Let the ‘system’ match them up, as opposed to traditional divide and conquer based on role/function/location, etc. In other words, employees could see all customer needs and choose to work/progress/contribute to any of them. And based on employee profiles/work/interests/aspirations, the tasks could recommend themselves to people that might be available or interested to complete them.

Communities of Practice – straight out of Etienne Wenger’s book. Voluntary groups of people that share a passion for a topic. They self organise and find a way to practice together, every community is different, but the ‘voluntary’ word is key, that’s what separates these cultural islands from committees, councils, project teams, etc. It’s about connection, trust, practice – usually it’s as simple as a monthly phone call and a website, but it can go so far as conferences, newsletters, awards, workshops, sub group sessions, etc.


John’s Bio

Mr. Hovell is the Head of Organisation Development and Knowledge Management for BAE Systems. Mr. Hovell is originally from Washington DC, he moved to London in 2014. He began his career in Information Technology, later moving into Strategy and Human Resources. After earning several degrees, certifications and awards, his blend of international practice across multiple functions provides an opportunity for conversations about change and transformation.
John led a team to win a Chairman’s Award at BAE Systems in 2014. Previously, John was part of a team to win the prestigious NOVA award, Lockheed Martin’s top recognition award, for accomplishments related to knowledge management. Additionally, he was instrumental in the creation and execution of the enterprise KM strategy for ManTech International Corporation.

John volunteered as the corporate lead for the award-winning annual STEMmerday event where thousands of participants engaged in science, technology, engineering and math related learning activities. John serves on several advisory boards including the International Knowledge Management Institute, Training Industry Quarterly, and Synergy Development and Training.

John has lead or been a member of 5 different teams that have won awards from Chief Learning Officer magazine. In 2015, he was named the 8th most influential person in Knowledge Management (#28 in 2013). He published a chapter in a book titled “Making It Real: Sustaining Knowledge Management” and became a fellow with the Royal Society for Arts (RSA). In 2009, he was honored by Training Magazine as one of the “Top Young Trainers” after being honored in 2008 as one of the top “Young Trainers to Watch.” In 2007, he earned his Certified Knowledge Manager (CKM) certification from the International Knowledge Management Institute. He earned his Project Management Professional (PMP) from the Project Management Institute (PMI) in 2005. He earned his master’s degree from The George Washington University in Washington, D.C. and his undergraduate degree from Virginia Tech in Blacksburg, VA.


BAE Systems plc is a British multinational defence, security and aerospace company. Its headquarters are in London in the United Kingdom and it has operations worldwide. It is among the world’s largest defence contractors; it was ranked as the second-largest based on applicable 2012 revenues. Its largest operations are in the United Kingdom and United States, where its BAE Systems Inc. subsidiary is one of the six largest suppliers to the US Department of Defense.

Jun 182016

There is a wide range of areas where a KM practitioner can work. However, with diverse industries comes diverse skill sets, and so it is difficult to agree on a definitive set of skills and talents a KM practitioner should possess.

In this event the KMP group looks at KM careers and challenges by investigating what competencies are important for a KM practitioner and if a set of competencies can be developed. This event will start with a talk on the development of a Knowledge Competency framework for the ISKO – Singapore chapter inaugural “Innovations in Knowledge Organisation” conference in 2015 and the subsequent development of the Knowledge Organisation Competency Survey. There will be a facilitated discussion on knowledge organisation competencies.

All are welcome, registration details below:

Date 25 June 2016 (Saturday)
Time 14:00 – 16:30
Venue Room DE301, Hong Kong Polytechnic University, Hunghom
Language English
Cost Free of charge
Speaker Bll Proudfit
Deadline 21st June.

Capacity Seats are limited to 30. All are welcomed but priority will be given to KMP members.

Registration is on the KMP site via the following URL


Jun 102016


The KMP (Knowledge Management Practitioners) group is organising an interesting event on “Appreciative Enquiry”.  To be held on the 9th July 2016:  Details as follows:

Date 9 Jul 2016 (Saturday)
Time 14:00 – 17:00
Venue Hong Kong Polytechnic University, Hunghom
Language English
Cost Free of charge
Speaker Ms. TSUI Pui Yin Dorothy, MSc, CPLP

Appreciative Inquiry (AI) is a process for building teamwork, trust and collaboration, Ms. Dorothy Tsui, a certified program trainer in AI, will share how Appreciative Inquiry can support organizations to unleash potential, bring out the best in people, and replicate success through organizational learning.

More information can be found on their website at the following link

Apr 252016

The Hong Kong Knowledge Management Society , The Polytechnic University of Hong Kong , and the Digital + Direct Marketing Association of Hong Kong are pleased to welcome author and speaker, Anthony Tasgal, to Hong Kong.

Anthony Tasgal (“Tas”) will be presenting the ideas from his new book, The Storytelling Book, which explores why we need to restore the emotional power of storytelling to our presentations and communications in order to maximise organisational effectiveness. Come find out why insightment is an essential way of thinking, how to move from Messaging to Massaging, and from Knowledge Management to Meaning Management.

Author and speaker, Anthony Tasgal

Author and speaker, Anthony Tasgal


Speaker : Anthony Tasgal
Date : Tuesday 3rd May , 2016
Time: From 6:00pm – 7.30pm
Location: 22nd Floor, United Centre, Admiralty, Hong Kong

The event is free for members of the organising groups, please register below to reserve your seat.  Further details on the talk and the speaker can be found below.


Talk abstract: Why Numbers Numb Us, But Stories Stir Us…

In a world that is DRIP [Data Rich, Insight Poor], everyone wants to get their message across, but no one has time to listen.

Much of what we carefully prepare in our presentations goes into mental “attention spam”: filtered out before it gets a chance to reach consciousness and consideration because its reliance on numbers and “messaging” only talks to our rational System 2 rather than appealing to the emotional power of System 1.

Anthony Tasgal (“Tas”) will be moderating a conversation about and around his new book, The Storytelling Book, which explores why we need to restore the emotional power of storytelling to our presentations and communications in order to maximise organisational effectiveness. Come find out why insightment is an essential way of thinking, how to move from Messaging to Massaging, and from Knowledge Management to Meaning Management.
To this end, the talk will propose solutions which might help overcome the identified limitations.

Anthony (Tas) Tasgal’s Bio

Tas is a Man of Many Lanyards.

He spent many years as an ad agency Account Planner, and still works with several agencies, and directly for clients including Specsavers and Fred Olsen Cruise Lines as a strategist.

He now runs a range of Training modules through his own company and for the Chartered Institute of Marketing, on Behavioural Economics, Storytelling, Better Briefing and “Insightment”, and lectures at the London College of Communication, Bucks New Uni, Nottingham Trent and Beijing Normal University Zhuhai.

At launch, the book reached no. 3 in the WH Smith Business Book chart in the UK, can be found in Foyle’s, Waterstones and The Tate Modern bookshop, and is already into a second print run. The book was CIM’s book of the month in December 2015 and was Runner Up in the Marketing Book of the Year award 2016. It will be released in the US in March 2016 and is set for other translations.

He is also a Lapsed Classicist as well as trustee of the Phoenix Cinema in East Finchley, London, where he recently stood just behind Dustin Hoffman.