May 032017

The HKKMS is delighted to welcome back to HK Dr. Harpal (Pal) Bhusate. Pal last spoke to the Society in April 2013. Below she is pictured with the then KM executives from the MTR.

The meeting will be held between 6.00pm and 7.30pm at our usual venue on the 22nd Floor, United Centre, Admiralty .

Registration for this event has completed.

Pal’s bio

Pal was director of Collaboration for Vodafone and she will update us with recent case studies in promoting collaboration in the public sector in the UK.

We aim to make this event more intimate and a more collaborative learning experience for everyone attending, therefore following Dr Bhusate’s introduction, we will facilitate a Knowledge Café with participants around the following key barriers to Collaboration and Knowledge sharing.

  1. Not communicating the real, measurable benefits of Collaboration to the business
  2. Information “silos” blocking collaboration between teams and locations
  3. Enablement of employees and appropriate incentives to collaborate and share knowledge
  4. A focus on short-term results, and no appropriate technology platform or strategy

All the participants are kindly invited to share their experiences in these and other areas of creating a Knowledge sharing organization.

Mar 052017

The HKKMS is delighted to welcome Dr.-Ing. Peter Heisig to present to members on future challenges and practical approaches in KM, this meeting will be held on the 21st March 2017 at the Hong Kong Polytechnic University and will draw upon the results from a recent global KM expert study involving over 220 experts around the world as well as observations and experiences from several KM projects from small businesses to large corporations and public administration.

The contribution addresses the current challenges researchers and practitioners are facing in the KM discipline and KM practice ranging from theoretical aspects to practical issues.

Given the presenter’s involvement in KM research and KM projects since 1989, he aims to combine theoretical KM approaches with lessons learned in KM projects in different sectors and functional areas. The delegates will be introduced to practical methods and tools tested in different settings in different industries in Germany to help to improve the strategic management of knowledge and the operational handling of knowledge.


Speaker : Professor Dr.-Ing. Peter Heisig
Date : Tuesday, 21st March, 2017
Time: From 6:30pm – 8:00pm
Location: Room N103, Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong


Prof Dr. -IngHeisig’s presentation file from the meeting can be download from the followng link (size about 10.6MB)

Professor Dr.-Ing. Peter Heisig’s Bio

Dr.-Ing. Peter Heisig is Professor for Information and Knowledge Management and Deputy Dean of the Department of Information Sciences at the University of Applied Sciences Potsdam (Germany) and a Senior Research Fellow at the Leeds University Business School (UK).

His interest in how organisations create and exploit knowledge and experiences was triggered in 1989. Peter undertook research on tacit knowledge sharing on the shop floor level (Fraunhofer IPK, BMW AG, Siemens AG, Traub AG) towards knowledge and information needs through long product life cycles (University of Cambridge, Rolls-Royce plc, Airbus plc). He lead projects for large companies to design and implement of KM solutions for product and strategy development, as well as the development of a toolbox to assess the intellectual capital of organisations, called Wissensbilanz – Made in Germany, which was used by thousands of companies from the German Mittelstand.

Peter was appointed to contribute the CEN Working Group on Good Practices in Knowledge Management, the APO (Japan) and ipea (Brazil) as KM subject matter expert. He worked with the APQC (Houston, TX) on Best Practice Transfer and contributed to DIN standards on process-oriented KM and the VDI guideline on KM in Engineering.

Peter holds a Diplom in Social Sciences from the University Göttingen (Germany) and earned his PhD in Engineering form the Technical University Berlin (Germany) on how to integrated KM into working processes and organizational routines.

Recently, Peter conducted with partners from over 25 countries an expert study to identify the advancements and future challenges in KM based on the input from 222 KM experts from 38 countries representing 16 industry sectors and different academic disciplines.

Feb 152017

The HKKMS is delighted to welcome Prof. Norbert Gronau to present to the society on the Challenges, trends and best practices in Learning and knowledge management.  Registration and details can be found below.



Speaker : Prof. Norbert Gronau
Date : Tuesday, 21st February, 2017
Time: From 6:30pm – 8:00pm
Location: 22nd Floor, United Centre, Admiralty, Hong Kong 

The event is $200 for non-members and free for members of HKKMS and the KMIRC .  Please complete the registration form below to reserve your place.    Further details of the talk and about Prof. Gronau can be found below.

Prof. Norbert Gronau’s presentation can be download from the following link (file size is 2.5MB)


Prof. Norbert Gronau will be presenting challenges, trends, and best practices in learn and knowledge management. Thereby, he will focusing on the value of process oriented knowledge management and measures to approach this topic. Major aspects which are addressed within this are the impact of new technologies, knowledge flows and conversions as well as the identification of qualification needs and realisation approaches to qualify the employees. The presentation will end with recommendations for action.

Prof. Gronau’s Bio

Univ.-Prof. Dr.-Ing. habil. Norbert Gronau (born 1964) studied engineering and business administration at Berlin University of Technology. He received his Ph.D. in 1994 for a framework on a strategic management information system for the production management at the department of Computer Science at Berlin University of Technology. Until March 2000, he was head of the self-founded research group Industrial applications of business information systems at the Institute of Business Information Systems of the Berlin University of Technology.

There he also has finished his habilitation thesis on sustainable frameworks for architectures of industrial information systems. In summer 2000 he was Deputy Professor for Business Information Systems at the University of Oldenburg. From October 2000 until March 2004 he was full professor for Business  Information systems in Oldenburg (Lower Saxony). Currently, he holds the Chair of Business Informatics, esp. Processes and Systems at the University of Potsdam, Germany. His main research activities concentrate on the areas of Knowledge Management and Business Process Management.

Prof. Gronau is editor of the scientific journal Industrie Management – Journal for industrial business processes and co-founder of the journal PPS Management – (now Productivity Management) journal of production and logistics. He is author of more than 90 papers and author resp. editor of several books.

Additionally, he is lecturer for Knowledge Management at Stellenbosch University, South Africa.

Since 2007 Prof. Gronau is a regular member of the German Academy of Technical Sciences (acatech).

Dec 182016



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HKKMS is delighted to be one of the organizers of the Asian Knowledge Forum (亞洲知識論壇) which will be held on 12 January 2017 in Hotel Icon with the theme of “Enhancing Service Innovation in the Age of Digitalization” (數碼化時代的服務創新). Renowned experts on various aspects of service innovation will be invited to deliver keynote speeches at the Forum. In addition, representatives from successful corporates in Asia, Hong Kong and Mainland China will share their cases and experiences on innovating their services.

About the Forum

From Design Thinking to Service Innovation

The success of a knowledge business vests on the design and delivery of its services that meet or exceed the expectations of its users and clients. The intangible part of the service cycle increasingly presides over the tangible part. Traditional process thinking based on Taylorism no longer applies in this new paradigm; instead those who can gravitate the importance of this change will succeed. What are these intangibles and, unlike a physical product, how can they be prototyped and experienced? What new knowledge is needed to produce them?

Highlights of the event:

  • In this year’s Forum, we are able to gather for the first time a pool of global successful pioneers and practitioners from Asia Miles, IDEO, Li & Fung, Fuji Xerox and Silicon Valley to share with us their learning journey in service design and thinking
  • Round table discussions of CLP Power Limited, MTR, New World Development Company Limited and Towngas, on their service improvement programmes
  • Stories from MAKE winners on their KM implementation
  • Visits to Hong Kong Science and Technology Parks, Marvel Digital (Hong Kong MAKE Award Merit Winner) on their technology transfer programme and Woods Bagot (Asian MAKE winner) on 13 Jan 2017


Please find the following details of the Forum.

Date: 12 January 2017
Time: 9:00am – 6:00pm (tentative)
Venue:  Hotel Icon, 17 Science Museum Road, Tsim Sha Tsui East, Kowloon, Hong Kong
Language: English

Registration Fee:

Forum on 12 Jan 2017
HK$1,330@ (discount for group registration of 10 or more)
HK$1,520@ (discount for HKKMS/KMIRC member/business partner)
HK$1,900@ (original)

Forum and Company Visits on 12-13 Jan 2017
HK$1,930@ (discount for group registration of 10 or more)
HK$2,120@ (discount for HKKMS/KMIRC member/business partner)


Please download the event leaflet, by clicking on the following link.
Leaflet for Asian Knowledge Forum

For more details and registration, please visit the official website at:

Please feel free to contact Miss Autumn Lin at 3400 3158 ( or Miss Trista Lai at 2766 6588 ( if you have any questions.

Jul 312016

Our speaker and discussion leader, John Hovell from the UK will offer an intriguing perspective as to what the future of organisations could be. “Putting the human back into business”, shifting from hierarchical human DOings to collectively engaged, productive human BEings. Specifically, Mr. Hovell will briefly describe the specific 5 knowledge management and organisation development trends to consider. If your organisation is facing retirements or disruption caused by the impact of new technologies on enterprises, this is an opportunity to hear a global perspective and contribute to the conversation.



Speaker : John Hovell, Head of Organisational Development  and KM for BAE Systems.
Date : Tuesday, 16th August, 2016
Time: From 6:30pm – 8:00pm
Location: KPMG Insights Centre Collaboration Zone on 8th Floor, Princes Building, Central


The event is $200 for non-members and free for members of HKKMS, KMIRC and KMP.  Please complete the registration form below to reserve your place.    Further details can be found below.

John’s current areas of interest include;

Knowledge Transfer – a four step process for ensuring that unique and critical knowledge is not lost during job movements (e.g. retirements, divestitures, promotions, secondments, layoffs, etc.)

Org Network Analysis – a mathematical approach for visually depicting ‘how work gets done’ and/or ‘how trust and knowledge flows’ in an organisation. As an augment to an org chart or an enterprise architecture, this ‘spider web’ diagram depicts who knows who, and how closely connected they are. This map is then used for many business purposes (e.g.. find change agents to embed change, find experts on a certain customer/bid/proposal, prepare a new office move, optimise connections for increased engagement and decreased attrition, etc.)

Work out loud – this is one key cultural element (as opposed to the technology and process elements). John stepper published a book on work out loud, which has a website and a 12 step process to learn to work out loud. But, more generically than his great book, work out loud basically means to ‘narrate your work in real time’. As you know, typically in organisations, there’s a standard way to get tasks from your supervisor or project/programme manager. Then we go off, try to accomplish those tasks, then come back and report progress – often to find something has changed, and rarely are the dots connected across projects/programmes (let along organisations). Work out loud is one way to begin to shift mindsets so that all employees are (automatically, supported by tech) sharing not only what they’re working on, but how they’re working on it, where they’re stuck, mistakes they’re making, decisions they’re making, etc. It offers a way to connect relationships, expertise and just plain task progress across an entire org (and beyond if done really well).

Talent markets – match the supply and demand of organisational talent and customer requirements. Similar to work out loud, this is another tactical (and bold/scary) approach to re-thinking how orgs get work done. Think of this one as an equation – on one side you have hundreds/thousands/tens-of-thousands of employees, on the other side you have thousands/tens-of-thousands/millions of customer requirements. Let the ‘system’ match them up, as opposed to traditional divide and conquer based on role/function/location, etc. In other words, employees could see all customer needs and choose to work/progress/contribute to any of them. And based on employee profiles/work/interests/aspirations, the tasks could recommend themselves to people that might be available or interested to complete them.

Communities of Practice – straight out of Etienne Wenger’s book. Voluntary groups of people that share a passion for a topic. They self organise and find a way to practice together, every community is different, but the ‘voluntary’ word is key, that’s what separates these cultural islands from committees, councils, project teams, etc. It’s about connection, trust, practice – usually it’s as simple as a monthly phone call and a website, but it can go so far as conferences, newsletters, awards, workshops, sub group sessions, etc.


John’s Bio

Mr. Hovell is the Head of Organisation Development and Knowledge Management for BAE Systems. Mr. Hovell is originally from Washington DC, he moved to London in 2014. He began his career in Information Technology, later moving into Strategy and Human Resources. After earning several degrees, certifications and awards, his blend of international practice across multiple functions provides an opportunity for conversations about change and transformation.
John led a team to win a Chairman’s Award at BAE Systems in 2014. Previously, John was part of a team to win the prestigious NOVA award, Lockheed Martin’s top recognition award, for accomplishments related to knowledge management. Additionally, he was instrumental in the creation and execution of the enterprise KM strategy for ManTech International Corporation.

John volunteered as the corporate lead for the award-winning annual STEMmerday event where thousands of participants engaged in science, technology, engineering and math related learning activities. John serves on several advisory boards including the International Knowledge Management Institute, Training Industry Quarterly, and Synergy Development and Training.

John has lead or been a member of 5 different teams that have won awards from Chief Learning Officer magazine. In 2015, he was named the 8th most influential person in Knowledge Management (#28 in 2013). He published a chapter in a book titled “Making It Real: Sustaining Knowledge Management” and became a fellow with the Royal Society for Arts (RSA). In 2009, he was honored by Training Magazine as one of the “Top Young Trainers” after being honored in 2008 as one of the top “Young Trainers to Watch.” In 2007, he earned his Certified Knowledge Manager (CKM) certification from the International Knowledge Management Institute. He earned his Project Management Professional (PMP) from the Project Management Institute (PMI) in 2005. He earned his master’s degree from The George Washington University in Washington, D.C. and his undergraduate degree from Virginia Tech in Blacksburg, VA.


BAE Systems plc is a British multinational defence, security and aerospace company. Its headquarters are in London in the United Kingdom and it has operations worldwide. It is among the world’s largest defence contractors; it was ranked as the second-largest based on applicable 2012 revenues. Its largest operations are in the United Kingdom and United States, where its BAE Systems Inc. subsidiary is one of the six largest suppliers to the US Department of Defense.