The KM Journey at Lloyd’s Register

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Aug 312009
 

Speaker: Debbie Lange, Global Knowledge Manager Marine, Lloyd’s Register

Lloyd’s Register is an independent risk management organisation providing risk assessment and risk mitigation solutions around the world with 240 offices worldwide, served by some 6,000 employees. Lloyd’s Register Marine works around the world to assess and certify ships, systems and facilities to improve quality and increase safety at sea. Lloyd’s Register owes its name to Edward Lloyd’s 17th century coffee house in London, which is also where Lloyd’s of London started.

Debbie Lange of Lloyd’s Register

Knowledge lies at the heart of the organisation; Edward Lloyd helped his shipping industry clientele to exchange information and knowledge. He also printed the first Register of Ships in 1764, giving underwriters and merchants an idea of the condition of the vessels they insured and chartered. Today the challenge is to leverage over 250 years of corporate memory, in order to realise strategic objectives – captilalising on corporate memory is driving the need to address everyday business issues with knowledge management solutions.

Learning from others is key to the Knowledge Management Programme to ensure the technical edge is retained, duplication is reduced and service to clients is improved to ultimately improve safety at sea. The focus of the Knowledge Management Programme is on integrating practices and renewed processes into day to day activity – globally. In addition to developing a seamless approach to organisational learning in conjunction with the Group Human Resource team.

This presentation focussed on the KM journey in Lloyd’s Register, from strong management support, to investment and implementation of new tools, practices and processes including People Finder and Technical Queries applications, Knowledge Risk Assessments and Sharing Practices associated with Knowledge Retention and Transfer, engagement with the Global Human Resource community and how Lloyd’s Register has branded the KM programme internally.

Debbie joined the London office of Lloyd’s Register in 2006 and now manages the Global Knowledge Management Programme from their Hong Kong office. Debbie has held several Knowledge Management roles over the last 10 years, predominantly in New Zealand where she was Project Manager and then Director of Knowledge Management for New Zealand Trade and Enterprise and Knowledge Manager for Sheffield Human Resource Consulting Ltd.

Debbie is also an executive member of the UK based Knowledge and Innovation Network.

http://www.lr.org

IC measurement – measuring the intangibles

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Jun 182009
 

Speaker: Dr Kin H Chan [B. Eng (Hons), DIS, MSc, MBA, DBA, MIAP]

In a knowledge based economy, a great deal of emphasis is placed on intellectual capital (IC) as the intangible value driver for an organisation. IC is even said to be pivotal in the prosperity of a national economy. Using the so-called IC framework or perspective, investors and managers may be in a better position to see how well a company is doing in creating values and, therefore, generating wealth for all the stakeholders. What does the current financial turmoil tell us about the value created by the companies and their stock prices?

Measuring the intangibles may be likened to ‘measuring the unmeasurable’. However, there has been much advancement in both quantitative and qualitative techniques for IC measurement. Value Added Intellectual Coefficient (VAIC) is a financially based methodology pioneered by Ante Pulic’s (2000), which has been applied in the stock markets of many European countries as well as in Asia including Taiwan, Singapore, Japan, and India.

What does VAIC say about the IC usage of companies in the Hang Seng Index? Whatare the value drivers of the Hang Seng index? These are the questions that the presentation will seek to address.

Pulic, A. (2000) VAIC — An accounting tool for IC management, International Journal of Technology Management, 20, 5-8, pp. 702-714.

Kin Chan is currently the Corporate VP and Managing Director, Greater China, of DTS Inc, a US entertainment technology company which specialises in Surround Sound for the movie, music and games industries. DTS licenses its IPs to major costumer electronics companies worldwide. Kin developed his interests in IC during his doctoral studies.

Not quite a theory, it’s the practice — KM journey of the Hong Kong Police Force

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May 182009
 

Speaker: Frederic Choi, Chief Inspector of Police, Research Centre, Hong Kong Police College

Les Hales with Frederic Choi

The Hong Kong Police Force (HKPF) operates with a workforce of 27,840 disciplined officers and 4,775 civilian officers. As the largest government department and the only police agency in Hong Kong, there is a wealth
of knowledge available to the HKPF. Determined to unleash the potential of knowledge management, the HKPF launched KM as one of the key strategic action plans in 2001, with the establishment of a phase-by-phase implementation approach.

In this talk, Frederic Choi shared with us the KM journey of the HKPF, covering the major milestones, development framework, challenges encountered and highlighted how the HKPF has been using KM to be part of the life of every Force member.

How IT can innovate — the power of Mashups

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Apr 182009
 

Speaker: Roger Durn CEO Zip2Zap Communications Ltd

Why Mashups and their concepts are rapidly moving into the business primetime.

Figure 4: Zip2Zap CEO Roger Durn

Today’s economy dictates efficiency and the need to ‘do more with less’. Although mashups started out in the consumer space, their success and speed of development and deployment has made the migration into corporate
IT environments inevitable.

These new style web or application services are being developed and deployed at an amazing rate by many organisations and they can no longer be thought of as merely for the ordinary consumer; enterprises have begun to see the value of this kind of offering.

In this session, Roger discussed and demonstrated examples of how to provide services to mashups, and how to consume and transform the services into new
applications. As the CEO of a company that creates this kind of solution for many enterprises, Roger showed how relevant it is to today’s businesses.

Panel Discussion — Wisdom from the KM Conference Circuit

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Feb 182009
 

There were a number of major KM Conferences held in the Asia Pacific region in the closing period of 2008, notably in Singapore, Australia, Tokyo, and Hong Kong.

A panel of HKKMS members and friends of the Society met to discuss and debate the main issues raised to provide members a perspective on where KM is at present and where it is headed in the region.

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