Dec 182016



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HKKMS is delighted to be one of the organizers of the Asian Knowledge Forum (亞洲知識論壇) which will be held on 12 January 2017 in Hotel Icon with the theme of “Enhancing Service Innovation in the Age of Digitalization” (數碼化時代的服務創新). Renowned experts on various aspects of service innovation will be invited to deliver keynote speeches at the Forum. In addition, representatives from successful corporates in Asia, Hong Kong and Mainland China will share their cases and experiences on innovating their services.

About the Forum

From Design Thinking to Service Innovation

The success of a knowledge business vests on the design and delivery of its services that meet or exceed the expectations of its users and clients. The intangible part of the service cycle increasingly presides over the tangible part. Traditional process thinking based on Taylorism no longer applies in this new paradigm; instead those who can gravitate the importance of this change will succeed. What are these intangibles and, unlike a physical product, how can they be prototyped and experienced? What new knowledge is needed to produce them?

Highlights of the event:

  • In this year’s Forum, we are able to gather for the first time a pool of global successful pioneers and practitioners from Asia Miles, IDEO, Li & Fung, Fuji Xerox and Silicon Valley to share with us their learning journey in service design and thinking
  • Round table discussions of CLP Power Limited, MTR, New World Development Company Limited and Towngas, on their service improvement programmes
  • Stories from MAKE winners on their KM implementation
  • Visits to Hong Kong Science and Technology Parks, Marvel Digital (Hong Kong MAKE Award Merit Winner) on their technology transfer programme and Woods Bagot (Asian MAKE winner) on 13 Jan 2017


Please find the following details of the Forum.

Date: 12 January 2017
Time: 9:00am – 6:00pm (tentative)
Venue:  Hotel Icon, 17 Science Museum Road, Tsim Sha Tsui East, Kowloon, Hong Kong
Language: English

Registration Fee:

Forum on 12 Jan 2017
HK$1,330@ (discount for group registration of 10 or more)
HK$1,520@ (discount for HKKMS/KMIRC member/business partner)
HK$1,900@ (original)

Forum and Company Visits on 12-13 Jan 2017
HK$1,930@ (discount for group registration of 10 or more)
HK$2,120@ (discount for HKKMS/KMIRC member/business partner)


Please download the event leaflet, by clicking on the following link.
Leaflet for Asian Knowledge Forum

For more details and registration, please visit the official website at:

Please feel free to contact Miss Autumn Lin at 3400 3158 ( or Miss Trista Lai at 2766 6588 ( if you have any questions.