Aug 222011

Speaker Prof. Dr. Maxie Wilkesmann

We welcome Professor Dr. Wilkesmann to the September meeting of the Society.
While the focus of KM has mainly been about the capturing and sharing of knowledge, how can we draw benefits from studying the unknown , sometimes referred to as  Ignorance Management. The session will have relevance to not
only those in the medical profession , but also those taking important decisions when they lack all the information they need.

The meeting will be held at our usual venue Conference Room 1, 22/F, United Centre 95 Queensway (Admiralty MTR Station)

The event is free for members of the HKKMS and HK$200 for non-members

To register for the event, please complete the following form:


In their daily work, physicians have to deal with incomplete decision-making. Mostly, they have no time or no resources to gather all relevant information before they make a diagnosis or administer a therapy. Inconsistent decisions made can lead to further suffering. In the worst case ignorance can cause death. From the management’s point of view, inconsistent decisions can lead to cost escalation, lengthier treatment periods, or legal actions.

Using the case of German physicians, Prof. Wilkesmann will present four different dimensions of ignorance and give some practical insights on how individual, organizational and cross-organizational aspects influence dealing with ignorance. The research, which is funded by the German Research Foundation, is based on 42 interviews with physicians who work in different medical fields (pathology, internal medicine, surgery and anesthesiology) and at different hierarchical levels (medical director, head of department, senior physicians, assistant physicians) in Germany.

The aim of the presentation is to investigate the “dark side of knowledge”, i.e. how physicians – who already possess comprehensive knowledge – deal with things they do not know. Ignorance is an important thing to explore because especially in the case of physicians ignorance hurts.

About Prof. Dr. Wilkesmann

  Maximiliane (Maxie) Wilkesmann is assistant professor at the Faculty of Business, Economics and Social Science at the TU University of Dortmund in Germany. She received her PhD in 2009 at the Ruhr-University of Bochum for which she has been awarded a scholarship from the Hans-Boeckler Foundation.She is visiting lecturer at the Knowledge Management Research Centre at the Hong Kong Polytechnic University. Her research interests include knowledge management, knowledge transfer, organization studies, teaching and learning with new media, management of competencies, and handling ignorance in organizations

Prof. Dr. Maximiliane Wilkesmann
TU University of Dortmund
Faculty of Business, Economics and Social Science
Otto-Hahn-Str. 4
44227 Dortmunde-