{"id":1632,"date":"2016-12-18T09:10:32","date_gmt":"2016-12-18T01:10:32","guid":{"rendered":"http:\/\/www.hkkms.hk\/?p=1632"},"modified":"2016-12-19T11:22:40","modified_gmt":"2016-12-19T03:22:40","slug":"asian-knowledge-forum-2016","status":"publish","type":"post","link":"http:\/\/www.hkkms.hk\/index.php\/2016\/12\/asian-knowledge-forum-2016\/","title":{"rendered":"Asian Knowledge Forum – Enhancing Service Innovation in the Age of Digitalization"},"content":{"rendered":"

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Organisers<\/strong><\/h2>\n\n\n\n
\"polyu80\"<\/a><\/th>\n\"HK<\/a><\/th>\n\"kmirc\"<\/a><\/th>\n\"hkkmsogo_white\"<\/a><\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n

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HKKMS is delighted to be one of the organizers of the Asian Knowledge Forum (\u4e9e\u6d32\u77e5\u8b58\u8ad6\u58c7) which will be held on 12 January 2017 in Hotel Icon with the theme of \u201cEnhancing Service Innovation in the Age of Digitalization\u201d (\u6578\u78bc\u5316\u6642\u4ee3\u7684\u670d\u52d9\u5275\u65b0). Renowned experts on various aspects of service innovation will be invited to deliver keynote speeches at the Forum. In addition, representatives from successful corporates in Asia, Hong Kong and Mainland China will share their cases and experiences on innovating their services.<\/p>\n

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About the Forum<\/h2>\n

From Design Thinking to Service Innovation<\/h3>\n

The success of a knowledge business vests on the design and delivery of its services that meet or exceed the expectations of its users and clients. The intangible part of the service cycle increasingly presides over the tangible part. Traditional process thinking based on Taylorism no longer applies in this new paradigm; instead those who can gravitate the importance of this change will succeed. What are these intangibles and, unlike a physical product, how can they be prototyped and experienced? What new knowledge is needed to produce them?<\/p>\n

Highlights of the event:<\/p>\n